Claims
We will make every effort to provide you with a satisfactory level of customer service
in the handling of a claim. We will endeavour to deal with your claim fairly and
efficiently, within the terms of the contract and provide you with written updates
on the progress of the handling of any claim made by you at regular intervals. Your
attention is drawn to the fact that you will be responsible for an initial amount,
known as an excess, which will be disclosed to you at point of sale and in your
policy documentation.
Should you wish to make a claim under your Car Hire Excess Insurance you should
call the Claims Helpline as soon as possible on +353 1 431 1200. You must give us
any information or help that we ask for. You must not settle, reject, negotiate
or agree to pay any claim without or written permission. Full details of how to
to claim are set out below.
Claims Handling Office. In the event of a loss please contact AXA Assistance Services
Europe Limited - within 31 days of the incurred loss - to notify loss and request
a claim form to be sent to you by email, fax or post. Alternatively, a claim form
can be downloaded from the Claims Page of our website. Please fully complete, sign
and date the claim forem and return it with all supporting documentation - outlined
below: -
- Copy certificate of insurance
- Copy of rental contract
- A copy of the your Charge Receipt (if separate from the rental contract)
- If the incident by law requires the attendance of the Police, we require a copy
of the police report
- Renter's copy of the Vehicle Rental Company accident damage report
- Invoices / Receipts / other documents confirming the amount you have paid in respect
of the Accident / Damage / Loss etc.
- Copy of your credit / bank statement showing the payment of the damage claimed
- Copy of the driving licence of the person involved in the accident (the driver)
- Name and address of your bank together with the sort code and account details. This
will facilitate reimbursement as the insurance company prefers to make payment direct
to your bank
To: -
AXA Assistance Services Europe Limited 10-11 Mary Street Dublin 1 Ireland
Phone +353 1 431 1200
Fax: +353 1 431 1201
Email: customer.support@axa-travel-insurance.com