Complaints
Caring for you
There may be times when you feel you do not receive the service you expect from
us. This is our complaints process to help you: -
- For a complaint about your policy, contact your local AXA Insurance Branch
- For a complaint about a claim contact our claims line on +353 1 431 1200
If we can not sort your complaint, you can contact our customer care department:
-
- Telephone: 1890 21 1850 or;
- Email: axacustomercare@axa.ie or;
- Write to AXA Insurance, Customer Care, Freepost, Dublin 1
If you are not satisfied with the way we have dealt with your complaint, you may
be able to refer your complaint to the following organisations :-
Financial Services Ombudsman Bureau
- In writing: 3rd Floor Lincoln House Lincoln Place Dublin 2
- Telephone Local: 01 890 88 20 90
- Fax: +353 662 0890
- Website: www.financialombudsman.ie
The Irish Insurance Federation
- Telephone: +353 1 676 1914
Our Promise To You
- We will reply to your complaint within seven days
- We will investigate your complaint
- We will keep you informed of progress
- We will do everything possible to sort out your complaint
- We will use feedback from you to improve our service